Last update: August 2024
This Privacy Policy explains how EXACTPRO SYSTEMS LIMITED and its parent companies, subsidiaries and/or affiliate companies (“Exactpro”, “we”, “us” or “our”) collect, use, and disclose personal information in compliance with UK and EU data protection laws, including the UK Data Protection Act 2018 and the EU General Data Protection Regulation (GDPR).
If you do not agree to the terms of this Privacy Policy, please do not access or use Exactpro websites. If you wish to stop receiving Exactpro marketing materials, then please click on the Unsubscribe button within the marketing email you have received from us.
Collection of information
Exactpro collects information to provide better services to its users and to better understand the visitors to its websites and what content is of interest to them. Exactpro collects the following information:
- Personal Information You Provide: This includes information you provide to access website downloads, view specific content, register for events (held in person or webcast via YouTube, LinkedIn or other platforms), or receive communications. This may include your name, email address, company name, job title, and country.
- Industry Event Participation: Information you provide when subscribing to newsletters or other communications, or when you opt in to share information with organising partners or sponsors of events.
- User Data: Information collected from your use of Exactpro websites, such as IP addresses, browser types, ISP, referring/exit pages, platform type, date/time stamps, number of clicks, and domain name.
- Location Information: We may collect and process information about your location using various technologies and tools.
- Aggregated Data: Statistical or demographic data that does not directly or indirectly reveal your identity unless combined with other information.
- Third-Party and Public Sources: Technical data from analytics providers, advertising networks, and search information providers.
Exactpro does not collect special categories of personal information (such as race, religion, sexual orientation, health, etc.) or information about criminal convictions or offences, unless explicitly provided by you.
Sharing of information
Exactpro does not sell or trade your personal information for compensation. However, we may share your information:
- Within our group companies, professional advisers, and third-party service providers who support our business operations.
- With law enforcement or regulatory bodies when required by law, or to protect our legal rights or the vital interests of others.
- With your consent, to other parties.
We ensure that any third parties with whom we share personal data uphold data protection standards equivalent to those required by the GDPR and the UK Data Protection Act 2018.
Legal basis of processing
Exactpro processes personal information in accordance with the legal requirements of the UK Data Protection Act 2018 and the GDPR. The legal basis for processing personal information will depend on the type of information and the context in which we collect it. Typically, we process personal information:
- To perform a contract: Where processing is necessary for the performance of a contract to which you are a party.
- Legitimate Interests: Where processing is necessary for our legitimate interests, provided these interests are not overridden by your rights and interests.
- Consent: Where you have given explicit consent for processing.
- Legal Obligations: Where processing is necessary to comply with legal obligations.
If you have any questions about the legal basis on which Exactpro collects and uses your personal information, please contact Exactpro using the contact details provided in the “Contact us” section of the website.
Use of information
Any information collected by Exactpro will be used in accordance with this Privacy Policy for the purposes of making better business decisions, supporting the activities you choose to engage in, and providing higher-quality solutions and services to Exactpro’s customers. Exactpro uses your location information to tailor your experience with Exactpro websites. It may also use any non-personal information collected to enhance Exactpro websites and your IP address for website diagnostics and administration. Exactpro will only retain your personal information for as long as necessary to fulfil the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, Exactpro considers the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which Exactpro processes your personal information, and whether it can achieve those purposes through other means, and the applicable legal requirements.
General-purpose marketing communications: Corporate updates and newsletters
As described above and upon your affirmative consent, Exactpro will collect and use your personal data for general marketing purposes. Your data will be stored in our systems. We will use your data to inform you about Exactpro products and services we think may be of your interest and sending you our newsletters. For statistical purposes, we will collect information about your response to our emails and our interaction with you to make decisions on future marketing. If you wish to stop us from collecting and using this information, please contact us via info@exactprosystems.com or follow the Unsibscribe link in the footer of an email you received from us.
Event/webinar/service-related communications
As described above, the data submitted by you with the purpose of accessing a service or participating in Exactpro events will be used to facilitate the provision of the service you requested or your participation in the event you registered for. If the event is part of a series of sessions such as AI Testing Talks, the ISTQB AI Testing training course and other such event series, you will be provided with an option to stay informed about the next related events of the series via subscribing to additional corresponding communications. You have the option to unsubscribe at any time using the Unsubscribe link in the footer of an email you received from us.
International transfers
Your personal information may be processed on servers located outside your country. We ensure such transfers comply with the GDPR and UK data protection laws by using mechanisms like Standard Contractual Clauses or other legal safeguards.
Information security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction.
Links to third-party sites
Our websites may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to read the privacy policies of every site you visit.
Data protection rights
You have the following data protection rights which you may be able to exercise by contacting Exactpro using the contact details provided in the “Contact us” section of the website:
- Access, correct, update, or request deletion of your personal information.
- Object to processing or request restrictions on processing your personal data.
- Request portability of your data.
- Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
- Complain to a data protection authority.
We aim to respond to all legitimate requests within one month.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, Exactpro may charge a reasonable fee or refuse to comply with your request if your request is clearly unfounded, repetitive or excessive. Exactpro tries to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is particularly complex, or you have made a number of requests. In this case, Exactpro will notify you and keep you updated.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, some parts of the Exactpro websites may become inaccessible or not function properly. For more information about the cookies that Exactpro uses, please see Exactpro’s Cookie Policy.
Changes to the policy
Exactpro reserves the right to modify or amend this Privacy Policy at its own discretion from time to time. The changes can be viewed here or elsewhere on the Exactpro websites. Your continued use of the Exactpro websites constitutes your acceptance of those changes.
Contact Us
It is important that the personal information Exactpro holds about you is accurate and current. Please keep Exactpro informed if your personal information changes during your relationship with Exactpro. Additionally, if you have any questions about this Privacy Policy, the practices of Exactpro websites or your interaction with Exactpro via Exactpro websites, please contact us:
info@exactpro.com
+44 (0) 20 3319 1644
+1 (646) 340 3000