Privacy Policy

Last update: December 2022

This Privacy Policy explains how EXACTPRO SYSTEMS LIMITED and our parent companies, subsidiaries and/or affiliates companies (“Exactpro”, “we”, “us” or “our”) collects, uses, and discloses personal data information.

If you do not agree to the terms of this Privacy Policy, please do not access, or use Exactpro websites. If you wish to stop receiving Exactpro marketing materials, then please click on the Unsubscribe button within the marketing email you have received from us.

Collection of information

Exactpro collects information to provide better services to its users and to better understand the visitors to its websites and what content is of interest to them. Exactpro collects information in the following ways:

  • information you affirmatively choose to submit to us (such as your name, email address, company name, title, country) for the purpose of accessing various downloads, viewing specific content, subscribing to Exactpro newsletters, registering for events and your preferences in receiving marketing from Exactpro and its third party partners and your communication preferences, etc. Information we have obtained about you from publicly available sources such as social media, marketing platforms or events you attended. You will receive marketing notifications from Exactpro if you have requested information from Exactpro or you or your employer has purchased services from Exactpro;
  • information Exactpro receives from your use of Exactpro websites, such as the IP address, browser type, ISP, referring/exit pages, platform type, date/time stamp, number of clicks, domain name and country/state of all visitors to Exactpro’s websites;
  • location information when you use Exactpro’s websites as Exactpro may collect and process information about your location. Exactpro uses various technologies and tools to determine location;
  • information that is considered aggregated data such as statistical or demographic data which Exactpro may use for any purpose. Aggregated data may be derived from your personal information but is not considered personal information by law as it does not directly or indirectly reveal your identity, unless Exactpro combines or connects aggregated data with your personal information so that it can directly or indirectly identify you; and
  • Exactpro collects technical data from various third parties and public sources, such as:
    • analytics providers,
    • advertising networks,
    • search information providers.

Other than as required by law, Exactpro websites do not collect any special categories of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Exactpro will not collect any information about criminal convictions or offences.

Exactpro will only use your personal information for the purposes for which it was collected, unless it reasonably considers that it needs to use it for another reason that is compatible with the original purpose. If Exactpro needs to use your personal information for an unrelated purpose, Exactpro will notify you and explain the legal basis which allows Exactpro to do so.

Sharing of information

Exactpro may disclose your personal information to the following categories of recipients:

  • to its group companies, professional advisers, third party services providers and partners who provide data processing services to Exactpro (for example, to support the delivery of, provide functionality on, or help to enhance the security of Exactpro websites), or who otherwise process personal information for purposes that are described in Privacy Notices or notified to you when Exactpro collects your personal information. A list of Exactpro’s current group companies is available upon request.
  • to any competent law enforcement body, regulatory, government agency, court or other third party where EXACTPRO believes disclosure is necessary (a) as a matter of applicable law or regulation, (b) to exercise, establish or defend its legal rights, or (c) to protect your vital interests or those of any other person.
  • to any other person with your consent to the disclosure.

Legal basis of processing

If your personal information is protected by EU data protection law, Exactpro’s legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which Exactpro collects it.

However, Exactpro will normally collect personal information from you only (a) where it needs the personal information to perform a contract with you, (b) where the processing is in its legitimate interests and is not overridden by your rights, or (c) where it has your consent to do so. In some cases, Exactpro may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

If you have questions about or need further information concerning the legal basis on which Exactpro collects and uses your personal information, please contact Exactpro using the contact details provided in the “Contact us” section of the website.

Use of information

Any information collected by Exactpro will be used in accordance with this Privacy Policy for the purposes of making better business decisions, supporting the activities you choose to engage in, and providing higher quality solutions and services to Exactpro’s customers. Exactpro uses your location information to tailor your experience with Exactpro websites. It may also use any non-personal information collected to enhance Exactpro websites, and your IP address for website diagnostics and administration. Exactpro will only retain your personal information for as long as necessary to fulfil the purposes it was collected for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, Exactpro considers the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which Exactpro processes your personal information, and whether it can achieve those purposes through other means, and the applicable legal requirements.

International transfers

Exactpro processes information on servers in many countries around the world and you consent to your personal information being processed on a server located outside the country in which you reside. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).

However, Exactpro has taken appropriate safeguards to ensure that your personal information will remain protected in accordance with this Privacy Policy, including utilising the European Commission’s Standard Contractual Clauses for transfers of personal information between its group companies, which requires all group companies to protect personal information being processed from the European Economic Area to an equivalent standard required under European Union data protection law.

Information security

Exactpro protects your personal information in the same way that it protects its other confidential information, such as storing it on secure servers that only select Exactpro personnel have access to, and by encrypting it to help prevent access by any unauthorised parties. Exactpro has put in place procedures to deal with any personal information breach and will notify you and any applicable regulator of a breach when legally required to do so.


As explained above, Exactpro will collect and use your personal data for marketing purposes. Your data will be stored in our systems. We will use your data to inform you about Exactpro products and services we think may be of your interest and sending you our newsletters. For statistical purposes, we will collect information about your response to our emails and our interaction with you to make decisions on future marketing. If you wish to stop us from  collecting and using this information, please contact


Exactpro websites contain links, plug-ins and applications to various third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Exactpro has no control over, and is not responsible for the content, privacy policies or reliability of such third-party connections. When you leave Exactpro’s website, Exactpro encourages you to read the privacy notice and privacy policy of every website you visit.

Data protection rights

If your personal information is protected by the EU data protection law, you have the following data protection rights which you may be able to exercise by contacting Exactpro using the contact details provided in the “Contact us” section of the website:

  • If you wish to access, correct, update or request deletion of your personal information, you can do so at any time by contacting Exactpro.
  • In addition, you can object to processing of your personal information, ask Exactpro to restrict processing of your personal information or request portability of your personal information by contacting Exactpro.
  • You have the right to opt-out of marketing communications that Exactpro sends you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails Exactpro sends you or by using the relevant opt-out mechanism for non-email-based marketing.
  • Similarly, if Exactpro has collected and processes your personal information based on your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing Exactpro conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
  • You have the right to complain to a data protection authority about Exactpro’s collection and use of your personal information. For more information, please contact your local data protection authority.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, Exactpro may charge a reasonable fee or refuse to comply with your request if your request is clearly unfounded, repetitive or excessive. Exactpro tries to respond to all legitimate requests within one month. Occasionally, it may take longer if your request is particularly complex, or you have made a number of requests. In this case, Exactpro will notify you and keep you updated.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies some parts of Exactpro websites may become inaccessible or not function properly. For more information about the cookies that Exactpro uses, please see Exactpro’s Cookie Policy.

Changes to the policy

Exactpro reserves the right to modify or amend this Privacy Policy at its own discretion from time to time. The changes can be viewed here or elsewhere on Exactpro websites. Your continued use of Exactpro websites constitutes your acceptance of those changes.

It is important that the personal information Exactpro holds about you is accurate and current. Please keep Exactpro informed if your personal information changes during your relationship with Exactpro. Additionally, if you have any questions about this Privacy Policy, the practices of Exactpro websites or your interaction with Exactpro via Exactpro websites, please contact us:
+44 (0) 20 3319 1644
+1 (646) 340 3000